Login problem

(deleted)

Hello!

Thank you for sharing your issue with the Arduino community.

You can use 'Forgot my username/password' option when you login.

Please contact Arduino Technical Support if the problem persists.

They will be able to help.

123samridhgarg:
I had one account named 123samridhgarg but I couldn't login into it. So by mistake I created another account. So now I want to delete the new one that is with no projects but keep the other old one

Can we please have a clue as to what the account name is that you want deleted ?
I would hate for the wrong one to be deleted

(deleted)

123samridhgarg:
I want to keep the account with projects.

You need to be more specific

What is the name of the account that you want to remove ?
I assume that 123samridhgarg is the one that you want to keep

I wonder if the OP has used the same name for both accounts?

...R

Robin2:
I wonder if the OP has used the same name for both accounts?

...R

That is not possible, or at least it shouldn't be

I just tried it and it isn't allowed by the forum software

When you say you want to "keep your projects" are they in the "CREATE ONLINE EDITOR" or "PROJECT HUB" or "Arduino IoT Cloud" ?

It may help narrow down the account you want to keep so it could be useful.

Also it is now the weekend so further assistance may not be available until Monday if the account is linked to any of the above services as we do not have full access to those services for very good reasons !

Bob.

(deleted)

The one you used here.

123samridhgarg:
First please tell me all accounts having gargsamridh0501@gmail.com as email
I want to keep my projects in project hub
Thanks

To be clear, the only account with that email address is the one you used here

Project hub is an affiliation between Arduino and Hackster and Arduino does not have too much control over there.

Did you create two accounts over there ?
If so you will have to ask THEM to delete the second account.

Otherwise the new AUTH0 / SSO will allow you to use your account here over there with the same credentials.

(deleted)

"PROJECT HUB" is NOT a part of ARDUINO.

It is a "collaboration" between Arduino and Hackster (Hackster is another entirely different company)

Arduino and Hackster (aka project hub) share a common LOGIN SYSTEM that's about it.

YOU can log into either Hackster OR Arduino and use the same account on either site.

As far as i know deleting an account on here should NOT delete an account over there (I will double check that tomorrow)

As the UKHeliBob explained we can only find a single account for you on this site so I am currently at a loss to see the problem ?

Did you create two accounts over on Hackster (aka project hub) ?
If that is the case you will have to deal with them for an account deletion but if you do make sure they get a link to this topic please.

(deleted)

@123samridhgarg

I have escalated this to customer support who should be contacting you directly very soon.

Thank you for your patience.

Bob.

(deleted)

@123samridhgarg

You were contacted by a customer service member (twice) and asked for extra details.
Please check your emails and respond to them.

Nobody can help you until they have the details they requested.

If English is not your first language please let them know and they can probably respond better.

Bob.

(deleted)

Have you even replied to the emails sent by Arduino support team ?

There is nothing else we can do from this side so you need to respond to them !

Bob.