Mega 2560 not appearing in arduino IDE or device manager

So I have tried to begin development on my arduino mega, however it doesn’t seem to be recognized by the computer. The indicator light turns on but it doesn’t appear to be recognized as a USB device by the computer.

I have tried reinstalling both the IDE and drivers, leaving the board plugged in when booting up the computer and different cables and ports on the computer.

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https://store.arduino.cc/usa/arduino-mega-2560-rev3

Try a different USB port

USB 3 ports are problematic.

Post screenshot from Device Manager and, if present, detailed information about the device properties, mainly Details Tab > Property > Hardware ID