MEGA2560 R3 will not load drivers

Ok, So I have the Mega 2560 project starter kit. This is my firs kit, I have followed the set up instructions to the letter. When loading the drivers for the COM port I get the following error:

Windows encountered a problem installing the drivers for you device

Windows found drivers for you device but encountered an error while attempting to install them.

Arduino Mega 2560

This device cannot start. (Code 10)

if you know the manufacturer of you device, you can visit their website and check the support section for drivers.