So far Microsoft store has disappointed me quite a lot regarding a recent purchase. And there is no customer feedback on their store website so I felt I should warn others not to purchase from them somehow so here we go:
I purchased a laptop from microsoft online store, which took me about 2 hours in the process. Their website was worse than most online stores around 2000. The website kept giving non-human-readable errors during Black Friday event, making me to think that they are really not prepared to do anything serious in retail. Most other sites I visited during the same time worked fine.
Their system is very bugged, insisted on taking my nickname from MSN messenger and used it as my name in my store purchase. I had to go into my outlook account to change this name and now my outlook has my full name, thanks to blasted MS store. I don't want to use full name in an email or online chat but alas MS wants only one name for everything so why not?!
Then after the 2 hours I was not able to get my payment done because the ms site poked at my credit card three times with $1 purchase, making my credit card company deny the real purchase, first time I ever see denial of purchase like this from an online store. Maybe just because their sites are so bugged and slow. I had to use an iphone to purchase the laptop, since no PC browsers could get pass log-in.
So I finally got my laptop and this happened: one screen corner has the plastic split apart along the seam and the screen is warped, so both screen corners are visibly bent up when the screen is closed, with only the middle portion touch the keyboard portion. The box has one corner crushed in.
So I decided to call customer service for exchange. That took 40 minutes wait (they have a call back feature I used so I didn't hold my phone for that period) and then 30 more minutes explaining to someone that doesn't know enough English or tech for the job. For the entire time I heard loud echo of my own voice, making it impossible to talk. The girl did nothing or actually said nothing back when I told her I heard my echo. Maybe she didn't understand the word "echo". And after three direct requests "turn up volume" she finally turned up volume for me to hear her. I'd say she had a thick accent. I can understand most people with her type of accent (Indian) but not her and neither does she understand me. She promised a return authorization and shipping label, well, only return authorization arrived in my email, no shipping labels.
So I called again after a few hours, same type of experience, accent that I can't understand and not so much conversation. Promised same thing only this time I will receive a phone call, which I yet have to receive and nothing.
I should have noticed that MS store site has no customer review on any items. You simply can't enter a review anywhere. Is this normal for a website only one or two years of age? Absolutely NOT! There is also no email address to write complaints to, just a phone number that you can call but they won't understand you and sounding very iffy with their answers and always says don't worry. They don't have a question "why you want to return it?" I had to ask them to ask me! I will not purchase anything from MS store or MS anymore.
My MS optical mouse from 2001 lasted 6-7 years, but 6-7 years after that mouse died, my new laptop doesn't even have a visually satisfactory screen to begin with. This is very low, Microsoft!