Minimum Age for Account Creation

Hello,

I have tried to contact Arduino Create support directly about this, but the "Contact Us" section of the website is not working and gives me "Encountered a problem. Please try again later". I'm hoping someone on here can shed some light around this or at least point me to how I can contact Arduino Create support directly.

I have a group of students that are 13-14 years old trying to create accounts on Arduino Create. They are getting denied because of their age, yet the Terms of Service doesn't state the minimum age to use the platform. Is there a minimum age?

The minimum age for Google and Apple accounts is 13, and the students that already have those set up are able to sign in to Create with those accounts with no issues. I'd like to avoid making them all create a Google or Apple account if possible.

Thanks,

MEPI

mepi-8th-grade:
Is there a minimum age?

I see this Help Center article only mentions under 13 years old, which is inline with the information you already found:
https://support.arduino.cc/hc/en-us/articles/360017851540-My-child-is-under-the-age-of-13-how-can-I-enrol-them-in-Arduino-Create-Chrome-App-

mepi-8th-grade:
I have tried to contact Arduino Create support directly about this, but the "Contact Us" section of the website is not working and gives me "Encountered a problem. Please try again later". I'm hoping someone on here can shed some light around this or at least point me to how I can contact Arduino Create support directly.

I'm sorry to hear you encountered an error when trying to use the contact form. I just tried it out and it worked fine for me, using this form:
https://www.arduino.cc/en/contact-us
Was that the one you used?

If so, please try again in case it was just a temporary glitch that has resolved itself already.

@Per

I believe there is documentation for the different age limits to different countries.
Just cannot remember where it is ?

@mepi-8th-grade
As Per says there are limits BUT EDU accounts can be made by the school by purchasing X amount of seats that can be used by people under that age limit.

Will push this upstairs for you.

Bob.

Hi MEPI,

This is not intended behavior of Arduino Create. Are you able to share any screenshots of the error message?

If you are able to, please try to contact us through our contact form: https://www.arduino.cc/en/contact-us/ again and share the details of the accounts. This way we can take a deeper look at the accounts affected.

You can also try this other contact form meanwhile here if the above contact form is still giving you error messages.

If you already have been able to create the inquiry, let us know your case number.

Best Regards,
Therese

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