MKR GSM 1400 + Arduino SIM: Connection issue to the GSM network.

Development Tools Cloud IoT
1

Good Morning,

My Name is Emanuele and I am in Zurich (Switzerland). I have started since few months tinking with Arduino. I have bought recently a Arduino MKR GSM 1400 and an Arduino SIM. I am trying to do my first IoT project.

I have encountered a problem during the setup. I have followed all the instructions, I can configure the board, insert the SIM, uploaded the sketch but the setup always fails at the connect to cloud.

I have the right antenna, I have properly activated the SIM Card. I have also tried to reset the MKR GSM, I have checked many times the credential (APN, PIN, USER and Password). I have tried also to change laptop, usb ports etc.

I have previously tested also the board to send a SMS, using my local SIM Card and it was working.

Would be great if someone could support me on this.

I wish you all a nice day.

Emanuele

2

Hi Emanuele,

I am in the USA (Texas) and having the same issues under the similar conditions, the sim card is activated. Have you had any luck resolving the problem?

3

I have same issue however nobody answer us here. Is there a way to talk to customer service directly?

Frank

4

Facing same issue.

We need a fix / support. Please help ASAP.

5

in texas as well cant connect, do yall have a lipo connected to it

6

In London having the same issue but with an EE sim card taken from a hotspot device I've been using for 3 years.