MKRFOX1200 SigFox subscripion has expired after ONLY one year

Hi there,

My SigFox subscription with the MKR FOX 1200 has expired after only ONE year.

The Arduino specfication says it comes with TWO years free subscription. I have been all over the SigFox backend, but I am unable to extend it to the two years. The SigFox contact at UK-Sigfox suggests I ask Arduino to sort this out.

Anyone come across this before?

Thanks

The best way to contact Arduino about this issue is via the store support contact form:
https://store.arduino.cc/store-support

coastobs:
The Arduino specfication says it comes with TWO years free subscription.

Do you still see it advertised as such, or was that only how it was advertised a year ago when you bought your MKR Fox 1200?

When I bought the MKRFOX1200 it was supposed to be for two years, so I am not quite sure what has happened.

Now there seems to be some confusion on the Arduino site.

This link says two years https://www.arduino.cc/en/Main.ArduinoBoardMKRFox1200

This link says one year https://store.arduino.cc/arduino-mkrfox1200

coastobs:
When I bought the MKRFOX1200 it was supposed to be for two years, so I am not quite sure what has happened.

It may be that the promotional offer has changed since that time. Arduino Store Support will know what’s going on with that.

coastobs:
This link says two years
Arduino - ArduinoBoardMKRFox1200

Thanks for the link! I hadn’t found that. I have submitted a bug report about the inconsistent documentation to Arduino:
https://github.com/arduino/Arduino/issues/8971

Hi,

Actually, it was 2 years until about the end of 2017, and it's 1 only year since.

It's really a pity, because their speech highly promotes makers, those who do not necessarily have big means...

However, you can buy connectivity at buy.sigfox

Enjoy' Méric.

yes : France is : 60e /1 year / 10 device = 60e if you want to continue tu use it for one year