MRK1000 CryptoChip

It keeps saying it fails to configure the crypto chip on my new MRK1000, all it says is to report it on the forms here, im also very new to this so i don’t know what i’m doing.

“We weren’t able to configure the Crypto Chip. Timeout reached before we could configure your board.”
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i have the same problem with a MKR1010 that has been used in the IOTCloud before

Hi
I also have the same problem with a MKR1010 in the configure the Crypto Chip on your board