travis, how was your deposit placed in your account, over the counter or electronically?
The use of cheques here is just about gone, you can still use them, but card and efpost and direct debit and Bpay make it easier and cheaper to do it all electronically.
I had to go to my bank a couple of months ago, I have not been there for over 18months.
I was very disappointed in its physical layout, it had no main security louvered stalls, just randomly placed benches with terminals on them, it reminded me of a department store beauty/makup department.
You just sat and waited for someone to come out and serve you.
(The place was deserted!!)
Not very impressed, and when someone came out and I told them what I wanted to do, I had to make an appointment. (Admittedly it was a major banking process)
Because of my work load that meant 7days later.
Yet in each see-thru office there were no customers.
If it was 5years ago, they were falling over to help, even a cup of coffee.
When I did get my appointment, I had to wait 20mins, all see-thru offices no customers, oops sorry "clients".
I mentioned the appointments inconvenience.
It seems that an appointment was necessary to make sure I bought the correct documentation, I should have been given a list of papers to bring, no such list given.
But I had second guessed them, all papers in a folder in my little sweaty hand. ([u]Which I had at first visit[/u] :o)
I got everything done, 10 working days later got a phone call to ring my "client manager".
I used her card and phone number, told all processing of account changes, will be done that night at 2:00am.
New morning logged on and yes all done.
I find the internet banking is quicker and more friendly. :o
Seems some people to people skills need to be learnt.
But I did get a coffee, had to get some of my fees back. :grin:
Banks motto, (at the moment?) "Cuts The Cost of Banking"
Not when you look at my bank accounts... considering I now do all the work.