My order is missed

Hi,

I'm asking for help because I made an order (No. 200072707) since last month and still don't recive it. I have been tracking the order in DHL web site (), but it is so werid, because the shippment is from US to Mexico, and DHL site show my order is in Frankfurt, and Arduino store show my order as completed. I tried to contact somebody from Arduino by Help Center, but I always got the error message saying I should try latter.

I would like and advice about what I can do to get my package?

Thanks!

BR,

Jorge

jsfuentes:
I tried to contact somebody from Arduino by Help Center, but I always got the error message saying I should try latter.

I just tried it out and it worked fine for me. Please try again.

Hi,

we received your request at 7:06 CET+1.

Our support team is evaluating your case and will give you an answer as soon as possible.