Nano 33 IoT Crypto config issues

Hi

I am finding it impossible to complete the setup of 2 brand new 33 IoT's.

initially on board one I got the step where i can enter my WAN details but then the Nano would not connect to the cloud even though it was connected to the WAN.

I thought I might of done something wrong so I redid the process but now when it comes to the configuration of the crypto chip I just got the error "We were unable to upload the crypto configuration to your board"

After several more attempts it's reached a point where windows no longer recognises the device. I tried the second board (out the box) board and it did the same, unable to upload to crypto chip and now not recognised by windows.

I've installed SAMD in the IDE
That then installed the windows 10 drivers automatically
WifiNina is installed
I could upload a sketch from the IDE
I've tried the double reset
I've googled and the boards are not in the foam, nothing connected to the pins.

I'm at my wits end, any help would be appreciated.

ippi:
now not recognised by windows

ippi:
I could upload a sketch from the IDE

Are you still able to upload, even though the Nano 33 IoT is "not recognised"?

ippi:
I've tried the double reset

When you do a double reset, do you see the onboard LED start pulsing?

After the double reset, is it then recognised by Windows?