Nano 33 IoT not connecting to Arduino Cloud

Development Tools Cloud IoT
1

Hey,
I was trying to use a Nano 33 IoT and it had all my WiFi credentials in and all the stuff you need to do and I uploaded the sketch and I went to the serial monitor and it says its connected to the Cloud but the device never go "online" in the devices menu and OTAs is not a option and the same sketch works fine with my Nano RP2040 Connect, I can do OTAs and the device gos online.

thanks,
Isaac

2

Try these steps:

  1. Clear your browser's cache and restart it.
  2. Check if the Arduino Cloud Agent is installed and running
  3. Delete the board as device and afterwards add it anew.
  4. Update the board's connectivity firmware following Use the Firmware Updater in Arduino IDE or Update connectivity module firmware with Arduino Cloud
  5. Use a wifi that its SSID & Password isn't too long and have no special characters.
  6. Use a simple sketch/template to test first, like https://app.arduino.cc/templates/cloud-blink
3

Hi all,
I'm having trouble getting my Nano 33 IoT to connect to the Arduino Cloud. I've gone through the setup process in the Arduino IoT Cloud interface, and the device is detected, but when I try to upload the sketch and connect, it keeps failing to connect to the network/cloud.

Here's what I’ve tried so far:

  • Verified my Wi-Fi credentials (2.4GHz network, not 5GHz)
  • Updated the firmware using the "Firmware Updater" in Arduino IDE
  • Installed the latest version of the "Arduino SAMD Boards" and "WiFiNINA" libraries
  • Checked that my board is listed correctly under Devices in Arduino Cloud
  • Tried uploading example sketches like ConnectWithWPA from the WiFiNINA examples – connection still fails
4

@hazelbarlow Pls make sure that:

  1. Check if the Arduino Cloud Agent is installed and running
  2. Use chrome browser and delete the board as device. Once the agent is running, re-attach it as a device.
  3. Make sure that your wifi network credential "password" is not too long or have special characters. Suggestion: Create a simple 2.4Ghz hotspot with your phone to test.
  4. Use a simple sketch/template to test first, like https://app.arduino.cc/templates/cloud-blink