When I open up the "Select Other Board & Port" I get the list of boards but nothing about the ports not even a heading
PLEASE read the sticky posts at the top of the forum.
Hardly enough information to even hazard a guess.
But common causes are bad USB cable, incompatible USB 3.0 chipset, Incorrectly installed plugin, USB cable not fully inserted, Items connected to board that are using pins 0 & 1 which is also used by the USB.
Isn't the list shown in "Select Other Board & Port" just a listing of potential other boards that could be used with the Create IDE and not necessarily the board that is connected? A port will only show and is only valid for a board that is connected.
Is the board connected not showing a valid Port?
What board are you trying to connect?