Not USB détection with new official Mega 2560

Hello,

i work usually with Chinese Arduino ( uno ) . But it's always complicated to works with CH340 on OSX.

I bought a official Arduino Mega R3.

i have led ON in green and blink on L "led" in "orange"

But i have not usb detection on OSX and also on windows laptop. ( nothing in device manager - no unknow device ).

I burn the bootloader since one uno. The transfert is ok but no change.

Thank you to help me.