Optical encoder too output moter adafruit motor sheld help

I have external PSU 12vlt 3amp that connects too the the motor shield but I mainly just use my multimeter and test coil output m1-m2-m3-m4 connectors for voltage changes . If testing without external psu I just connect jumper and use my multimeter that works fine on all the motor test library's dc motor test also works as It should