:o A I U T O O O O O (Italia)
:o H E L P P P P
I have a new Super starter Kit , Elegoo Uno R3,
The software is installed on 2 PC, the second is an HP Paviilion ZD 7395 EA ... win XP on board ... my father work with Graphisoft Archicad ... all the com is ok, but when I charge the software it return an error ... this is the list ...
Arduino:1.8.10 (Windows XP), Scheda:"Arduino/Genuino Uno"
panic: Failed to find GetFileInformationByHandleEx procedure in kernel32.dll: Impossibile trovare la procedura specificata.
goroutine 1 [running]:
syscall.(*LazyProc).mustFind(0x11c3f9e0)
/home/jenkins/go1.12.5/src/syscall/dll_windows.go:311 +0x42
syscall.(*LazyProc).Addr(0x11c3f9e0, 0xdda500)
/home/jenkins/go1.12.5/src/syscall/dll_windows.go:318 +0x21
internal/syscall/windows.GetFileInformationByHandleEx(0x780, 0x9, 0x11c6fa04, 0x8, 0x3, 0x11c1d348)
/home/jenkins/go1.12.5/src/internal/syscall/windows/zsyscall_windows.go:353 +0x27
os.newFileStatFromGetFileInformationByHandle(0x11d2a300, 0x7e, 0x780, 0x0, 0x11d2a300, 0x7e)
/home/jenkins/go1.12.5/src/os/types_windows.go:52 +0x135
os.(*File).Stat(0x11c3ceb0, 0x984490, 0x11c3ceb0, 0x0, 0x11c3ceb0)
/home/jenkins/go1.12.5/src/os/stat_windows.go:55 +0x133
io/ioutil.ReadFile(0x11d2a300, 0x7e, 0x0, 0x0, 0x0, 0x0, 0x0)
/home/jenkins/go1.12.5/src/io/ioutil/ioutil.go:62 +0xac
github.com/arduino/go-paths-helper.(*Path).ReadFile(...)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/go-paths-helper/paths.go:407
github.com/arduino/arduino-cli/arduino/cores/packageindex.LoadIndex(0x11c3cea8, 0xa29e60, 0x11c4be00, 0x0)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/arduino/cores/packageindex/index.go:205 +0x2f
github.com/arduino/arduino-cli/arduino/cores/packagemanager.(*PackageManager).LoadPackageIndexFromFile(0x11cfac00, 0x11c3cea8, 0x0, 0x0, 0x11c3cea8)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/arduino/cores/packagemanager/package_manager.go:202 +0x25
github.com/arduino/arduino-cli/arduino/cores/packagemanager.(*PackageManager).loadPlatforms(0x11cfac00, 0x11c89650, 0x11c3cde8, 0x7, 0x11c42ac8)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/arduino/cores/packagemanager/loader.go:186 +0xf4d
github.com/arduino/arduino-cli/arduino/cores/packagemanager.(*PackageManager).LoadHardwareFromDirectory(0x11cfac00, 0x11c3cbf8, 0xdda500, 0x703815)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/arduino/cores/packagemanager/loader.go:116 +0x43f
github.com/arduino/arduino-cli/arduino/cores/packagemanager.(*PackageManager).LoadHardwareFromDirectories(0x11cfac00, 0x11c3cc00, 0x1, 0x2, 0x1, 0x1)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/arduino/cores/packagemanager/loader.go:52 +0x4f
github.com/arduino/arduino-cli/legacy/builder.(*HardwareLoader).Run(0xdebc68, 0x11cda5a0, 0xdebc68, 0x0)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/legacy/builder/hardware_loader.go:43 +0xe4
github.com/arduino/arduino-cli/legacy/builder.(*ContainerSetupHardwareToolsLibsSketchAndProps).Run(0xdebc68, 0x11cda5a0, 0xdebc68, 0xdda500)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/legacy/builder/container_setup.go:60 +0x266
github.com/arduino/arduino-cli/legacy/builder.runCommands(0x11cda5a0, 0x11c6ff0c, 0x2, 0x2, 0xffffff01, 0x0, 0x4)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/legacy/builder/builder.go:210 +0xbd
github.com/arduino/arduino-cli/legacy/builder.(*ParseHardwareAndDumpBuildProperties).Run(0x11c6ff40, 0x11cda5a0, 0xdebbb4, 0x11c3cc70)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/legacy/builder/builder.go:198 +0xbc
github.com/arduino/arduino-cli/legacy/builder.RunParseHardwareAndDumpBuildProperties(...)
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-cli/legacy/builder/builder.go:231
main.main()
/home/jenkins/workspace/arduino-builder-all-cross-cli-inception/src/github.com/arduino/arduino-builder/main.go:388 +0x772
C:\Documents and Settings\Claudio\Documenti\Download\arduino-1.8.10-windows\arduino-1.8.10\arduino-builder ha restituito 2
Errore durante la compilazione per la scheda Arduino/Genuino Uno.
Questo report potrebbe essere più ricco di informazioni abilitando l'opzione
"Mostra un output dettagliato durante la compilazione"
in "File -> Impostazioni"
Why ? ... someone, a kind soul 
, can help me please ?