I have a generic ESP8266 device that was working super reliably until the Arduino Cloud update this morning, The device was still showing online hours later but none of the data in the thing is updating.
I tried resetting the device. - Its still showing online and doesn't show it going off line.
I've turned it off ... Its still showing Online over 3hrs later.
I have an R4 on the same Wifi and user account, its been fine.
Anyone else having this sort of issue today?
So shall I switch it on again an leave it over night. Or leave it off and switch on in the morning.... It would perhaps be useful if the cloud user interface gave you a way to force a "Thing Reset" in the cloud... the Device goes offline and all context is cleared. The only way I could effect this would be to delete the device and the thing and reset up the whole caboodle. For a device that is installed in the field this is a real sledgehammer to crack a nut, but if the device cant find a way back on-line on its own its all I'll be left with. Not that great really.
well due to the lack of comment perhaps I'm the only one with this problem.
The device last updated the thing at 8:21am (UK) yesterday. Last night I plugged it back in and .... right now its still the same the Cloud thinks its never been offline and the thing is not updating. Time for the sledgehammer.
Pull the device from the installed location
detach the device from the thing - still showing on line
open the device case
test device locally on a laptop - it appears fine the onboard led flashes every 30sec as designed.
attach a new thing with local device -- still online -- ah but it goes offline
reattach original thing ...wait 5-7 mins... ooh its working
so this looks like cloud bug to me, the hardware was fine, the deployment was fine but somewhere in the cloud the message queueing or device status was in a pickle.
If someone from Arduino (eg. @ptillisch ) wants to contact me I'll provide the device ID and maybe you can trace what happened and stop it reoccurring.
Conclusion: Device shows online and clearly is not - thing not updating.
Detach device from thing, get cloud to see it as offline, reattach to original thing. Wait
At least this does not need the device deleted and recreated.
Hello @ianw38543,
I'm sorry about it.
Thanks for reporting.
Could you provide the device ID so we can investigate it?
Thanks,
Stefano