Problem uploading to board Romeo BLE MINI

i got following error codes :
avrdude: stk500_recv () : programmer is not responding
avrdude: stk500_getsync () attempt 10 of 10 : not in sync: resp=0xf0

board is Romeo BLE mini - Arduino with Motor Driver and Bluetooth 4.0
operating system windows 10 x64
sketch is 15178 bytes (47%)
need support asap how to fix this , i tried a dozen times and always the same error !

Welcome.
Did you select the correct board and the correct port.
Which operating system are you using?
Is your board correctly detected by your operating system?
Which version of the IDE are you using?

If you don't come right, dfrobot has its own forum: https://www.dfrobot.com/forum/

board is detected by the pc , com port is right , IDE software from arduino itself.
dfrobot has send me to this site to get some answers ???