pwr led is red,i add picture

I received new Arduino 1280 mega before 3 months and it did worked good, and i was succeed to run some programs.

Suddenly the board was stop to worked, when i conect the board to pc with USB cable only the pwr is turn on and is color is red.

I tried to replace the cable,I tried on another pc and tried click on the reset button all attempts have failed.

can somebody help me? what can i do in addition, there is otption to restart the board with resistor or other tools?

i attached a picture.

Thank assistants :slight_smile:

A red LED means it is a low quality clone board, maybe by a company with no connection to the Arduino project.

You should try contacting the company you bought the board from for support.