Serial Port not populating under Tools Tab after FTDI drivers where installed

Pert:

Yes I'm currently running window 10.
I tried what you said. Unfortunately, the port tab in the drop down menu is still grayed out. I went back to the official FTDI site and looked through the manual installation process. After re-downloading and re-plugging in the drivers and FTDI board. I found under Windows button/device manager/universal serial bus controller. The (usb serial converter) is not populating... I tried viewing hidden items to see if my computer hid it for some reason, but it wasn't there. Below are some pictures of what I'm seeing

Thanks.

T