hi, this is a suggestion to never do buisness withe spectra symbol. I filled out there samples page, and was contacted by a man named "dmarriot" ( short for david marriot ) and he politely asked me what kind of samples i would be interested in, and for what kind of applications i would use them.
I dont have the e-mail i sent him, but i will say that i was very polite, and i asked for 3 linear and 3 rotary softpots, and if they want to, they can also throw in some of their other products which i was also intrested in.
I was never answered back, and i waited a week before trying to contact him back, only to receive a return e-mail saying that his e-mail no longer works, and it wasn't from the company, it was the auto thing.
so i called them up and i got a lady to e-mail me, her name was Shanon Branca, a very nice lady who wanted me to re-contact the man i was talking to. So after a few more days, i recieved this e-mail from the man:
You will have to purchase the Soft Pots. For each size your want there is a minimum of 2 each. The small linears (50mm) are $20; the medium (200mm) are $25; and the large (500mm) are $28. The rotary Soft Pots will be $20 (40mm) and $25 (58mm). The shipping charge is going to be about $30. A minimum 2 each of each kind would be about $266. Do you still want samples? You will have to pay in advance. Best regards, David
I could not believe he just sent me that! He wants me to pay 300 dollars for samples! i'd rather order 50 softpots, then sample 12 for 300 dollars! And whats up with the 30 dollars shipping? do they send it in a large metal box?
So i calmed down, and thought about it, and i e-mailed him this:
Thank you for answering my questions as best you could David. At this time i am not interested in buying anything until i can make sure that the product i am willing to pay alot of my money for, is worth it. That is the reason i wanted to sample your product and not buy your product first. If i am confused, and for every possible client you get, you charge them almost 300 dollars to sample around 12 softpots ( 3 linear, and 3 rotary ), then i am sorry. I was also interested on how you ship your products, because if you product is as "rugged" and "long lasting" i don't believe sending a few paper thin samples in a large envelope , possibly with lined bubble wrap would total 30 dollars. If i am completely wrong about everything, i am truly sorry if i offended you by going to a superior of yours, but i never received an answer from you, leading me to believe that the samples were sent to the wrong address by mistake. If the reason you are interested in charging me, is because i asked for a large quantity of samples, i would have not been offended if you told me that the quantity of samples i ordered was over the regular amount. Thank you for the e-mails, and despite this back and forth, i hope to one day become a customer of yours.
and i thought that i said everything i should, as politely as i could. What do you think, good, or did i mess up more?