Stepper motor front shaft not turning

Hello, I have recently bought a new stepper motor for a project I am working on. This is a geared stepper motor seen here

http://www.robotshop.com/en/12v-17a-416oz-geared-bipolar-stepper-motor.html#Useful Links

It has a rear shaft which turns when powered on but the front shaft does not attempt to move at all. Is this likely a problem with my wiring or with the motor its self? The other stepper motor I used worked fine when wired properly.

Thank you for any advice

Sounds like a problem with the gear box.

Is that something that can easily be fixed? or should I return my motor. Today is the first time using it.

It has a rear shaft which turns when powered on but the front shaft does not attempt to move at all

So you wired it up, the code runs, when it runs the above is seen?

I would contact the supplier, tell them one shaft turns the other will not, get a RMA#, then send it back.

It has an approx 200:1 ratio - I bet the output shaft is turning, but very slowly.