That's the problem with free services, there is nowhere to complain about poor response or quality.
All that with a - just wait a bit more.
Meanwhile, you could show how you've connected the screen. Which Arduino pins do you use to the screens TX/RX? I am not sure you can "parallel" drive both your screen and the integral USB, which is what you are talking on with Serial. Have you tried the other serial library? (Sorry, havn't got the link to it handy here)
Is it 12v or 5v logic on the serial port?
If it's 12v then you need a logic level converter and directly plugging it into the arduino will not work and could damage your arduino board.
I already tried the Serial.print (, BYTE) and Serial.write, without succes.
I bought that display online in Brazil (I'm Brazilian), but just enter in the original site (www.fdt.com.tw) and contact them to buy one in your location.