Trouble Setting up MKR WAN1310 on Arduino Cloud

[tlampher]

I bought a dragon gateway and configured it on TTN. Now I am trying to setup and use a MKR WAN1310 on the Arduino cloud. I found this guide and followed the steps. https://docs.arduino.cc/arduino-cloud/getting-started/cloud-lora-getting-started

I get as far as number 8 of step 1 in the guide. 8. Now, you will need to give your board a good name, such as LoRa ine, WAN da or GLoR ia (feel free to ignore this advice). Click on "Next" to start the configuration.

I configure device and it never gets past uploading sketch, before it finishes it says the device is not available. I tried resetting the device by pushing the reset button twice, have shut down my PC and neither have worked.

I have configured Wifi modules before and if I had troubles hitting the reset button twice has always seemed to fix it. Does anyone know what I am missing or doing wrong?

Below is the message I see in the connect debug window. Does the isOpen:false, mean the serial port is not open or the board is not open? I have tried doing this with 2 different boards that are both brand new now and get the same results.

Serial Ports:
"Name": "/dev/cu.usbmodem141201",
"SerialNumber": "",
"IsOpen": false,
"VendorID": "0x2341",
"ProductID": "0x0053"

[lotsoffun]

I still have not got it configured or working, but I answered my own question in regards to the serial port debugging. I configuired a new wfi module and noticed the serial port IsOpen also said false. I am wondering if anyone else has been able to configure a MKR1300 or MKR 1310 today? Is there any known issue between Arduino and TTN right now?

Thanks

[a_scout]

I have a MKR 1300 and I have the same issue. It sees the device, gives it a name, then says no device is connected. It seems like this has been going on for more than a week.

[tlampher]

Thanks for the response. I hope they get it fixed soon because I just started paying for the business enterprise account and am paying for nothing until I can get these 12 boards setup and running.

[eclipse1985]

Hello there,

we just fixed a couple of issues on our side. Can you please try again and let us know?

[tlampher]

Still not working. Someone from tech support emailed me as well. They were able to delete the 2 boards from TTN for me and asked me to try again. I tried both a 1310 and 1300 and both registered on TTN again, but not in Arduino IOT, again. I did get a different error message this time on Arduino IOT though. See below, I got similar message for both, they just had different device id in the message.

[eclipse1985]

Hello @tlampher ,

looks like you are trying to add an Arduino MKR WAN into an Organization.
We have a bug on our side, and we are on it. Will update you with an ETA soon.

Using the personal account there shouldn't be issues.

[eclipse1985]

The bug should be solved.

Please let me know if you see any other issue.