Trouble with Adafruit Capacitive finger print sensor

Howdy. I am working on a project team that is trying to use an adafruit capacitive fingerprint sensor Ultra-Slim Round Fingerprint Sensor and 6-pin Cable : ID 4750 : $19.95 : Adafruit Industries, Unique & fun DIY electronics and kits with the given library GitHub - adafruit/Adafruit-Fingerprint-Sensor-Library: Arduino library for interfacing to the fingerprint sensor in the Adafruit shop. We have attempted to use the sensor with an Arduino Mega and Arduino Uno. The wires given with the sensor look like this:


We have tried other capacitive sensors as well but none have worked.

There are a few suggested wire configurations online. We have tried the following:
Configuration A from https://www.youtube.com/watch?app=desktop&v=I-YitaulaWY


RED to 3.3
BLACK to ground
Yellow/Green TX/RX
Blue is IRQ leave disconnected
White is 3.3V

Configuration B from adafruit suggestion
Red to GND
Black to TX
Yellow to RX
Green to 3.3V VIN
Blue to IRQ leave disconnected
White to 3.3V VCC

We have tried other configurations as well while troubleshooting. Furthermore we have tried flipping the RX and TX wires and we checked that our jumper wires are in good condition.

We have tried to run the "enroll" example from the library, and we have tried other programs as well without success. We have tried to use hardware serial on the Mega, software serial on the Mega, and software serial on the Uno by commenting out parts of the program.

/***************************************************
  This is an example sketch for our optical Fingerprint sensor

  Designed specifically to work with the Adafruit BMP085 Breakout
  ----> http://www.adafruit.com/products/751

  These displays use TTL Serial to communicate, 2 pins are required to
  interface
  Adafruit invests time and resources providing this open source code,
  please support Adafruit and open-source hardware by purchasing
  products from Adafruit!

  Written by Limor Fried/Ladyada for Adafruit Industries.
  BSD license, all text above must be included in any redistribution
 ****************************************************/

#include <Adafruit_Fingerprint.h>


#if (defined(__AVR__) || defined(ESP8266)) && !defined(__AVR_ATmega2560__)
// For UNO and others without hardware serial, we must use software serial...
// pin #2 is IN from sensor (GREEN wire)
// pin #3 is OUT from arduino  (WHITE wire)
// Set up the serial port to use softwareserial..
SoftwareSerial mySerial(2, 3);

#else
// On Leonardo/M0/etc, others with hardware serial, use hardware serial!
// #0 is green wire, #1 is white
#define mySerial Serial1

#endif


Adafruit_Fingerprint finger = Adafruit_Fingerprint(&mySerial);

uint8_t id;

void setup()
{
  Serial.begin(9600);
  while (!Serial);  // For Yun/Leo/Micro/Zero/...
  delay(100);
  Serial.println("\n\nAdafruit Fingerprint sensor enrollment");

  // set the data rate for the sensor serial port
  finger.begin(57600);

  if (finger.verifyPassword()) {
    Serial.println("Found fingerprint sensor!");
  } else {
    Serial.println("Did not find fingerprint sensor :(");
    while (1) { delay(1); }
  }

  Serial.println(F("Reading sensor parameters"));
  finger.getParameters();
  Serial.print(F("Status: 0x")); Serial.println(finger.status_reg, HEX);
  Serial.print(F("Sys ID: 0x")); Serial.println(finger.system_id, HEX);
  Serial.print(F("Capacity: ")); Serial.println(finger.capacity);
  Serial.print(F("Security level: ")); Serial.println(finger.security_level);
  Serial.print(F("Device address: ")); Serial.println(finger.device_addr, HEX);
  Serial.print(F("Packet len: ")); Serial.println(finger.packet_len);
  Serial.print(F("Baud rate: ")); Serial.println(finger.baud_rate);
}

uint8_t readnumber(void) {
  uint8_t num = 0;

  while (num == 0) {
    while (! Serial.available());
    num = Serial.parseInt();
  }
  return num;
}

void loop()                     // run over and over again
{
  Serial.println("Ready to enroll a fingerprint!");
  Serial.println("Please type in the ID # (from 1 to 127) you want to save this finger as...");
  id = readnumber();
  if (id == 0) {// ID #0 not allowed, try again!
     return;
  }
  Serial.print("Enrolling ID #");
  Serial.println(id);

  while (!  getFingerprintEnroll() );
}

uint8_t getFingerprintEnroll() {

  int p = -1;
  Serial.print("Waiting for valid finger to enroll as #"); Serial.println(id);
  while (p != FINGERPRINT_OK) {
    p = finger.getImage();
    switch (p) {
    case FINGERPRINT_OK:
      Serial.println("Image taken");
      break;
    case FINGERPRINT_NOFINGER:
      Serial.println(".");
      break;
    case FINGERPRINT_PACKETRECIEVEERR:
      Serial.println("Communication error");
      break;
    case FINGERPRINT_IMAGEFAIL:
      Serial.println("Imaging error");
      break;
    default:
      Serial.println("Unknown error");
      break;
    }
  }

  // OK success!

  p = finger.image2Tz(1);
  switch (p) {
    case FINGERPRINT_OK:
      Serial.println("Image converted");
      break;
    case FINGERPRINT_IMAGEMESS:
      Serial.println("Image too messy");
      return p;
    case FINGERPRINT_PACKETRECIEVEERR:
      Serial.println("Communication error");
      return p;
    case FINGERPRINT_FEATUREFAIL:
      Serial.println("Could not find fingerprint features");
      return p;
    case FINGERPRINT_INVALIDIMAGE:
      Serial.println("Could not find fingerprint features");
      return p;
    default:
      Serial.println("Unknown error");
      return p;
  }

  Serial.println("Remove finger");
  delay(2000);
  p = 0;
  while (p != FINGERPRINT_NOFINGER) {
    p = finger.getImage();
  }
  Serial.print("ID "); Serial.println(id);
  p = -1;
  Serial.println("Place same finger again");
  while (p != FINGERPRINT_OK) {
    p = finger.getImage();
    switch (p) {
    case FINGERPRINT_OK:
      Serial.println("Image taken");
      break;
    case FINGERPRINT_NOFINGER:
      Serial.print(".");
      break;
    case FINGERPRINT_PACKETRECIEVEERR:
      Serial.println("Communication error");
      break;
    case FINGERPRINT_IMAGEFAIL:
      Serial.println("Imaging error");
      break;
    default:
      Serial.println("Unknown error");
      break;
    }
  }

  // OK success!

  p = finger.image2Tz(2);
  switch (p) {
    case FINGERPRINT_OK:
      Serial.println("Image converted");
      break;
    case FINGERPRINT_IMAGEMESS:
      Serial.println("Image too messy");
      return p;
    case FINGERPRINT_PACKETRECIEVEERR:
      Serial.println("Communication error");
      return p;
    case FINGERPRINT_FEATUREFAIL:
      Serial.println("Could not find fingerprint features");
      return p;
    case FINGERPRINT_INVALIDIMAGE:
      Serial.println("Could not find fingerprint features");
      return p;
    default:
      Serial.println("Unknown error");
      return p;
  }

  // OK converted!
  Serial.print("Creating model for #");  Serial.println(id);

  p = finger.createModel();
  if (p == FINGERPRINT_OK) {
    Serial.println("Prints matched!");
  } else if (p == FINGERPRINT_PACKETRECIEVEERR) {
    Serial.println("Communication error");
    return p;
  } else if (p == FINGERPRINT_ENROLLMISMATCH) {
    Serial.println("Fingerprints did not match");
    return p;
  } else {
    Serial.println("Unknown error");
    return p;
  }

  Serial.print("ID "); Serial.println(id);
  p = finger.storeModel(id);
  if (p == FINGERPRINT_OK) {
    Serial.println("Stored!");
  } else if (p == FINGERPRINT_PACKETRECIEVEERR) {
    Serial.println("Communication error");
    return p;
  } else if (p == FINGERPRINT_BADLOCATION) {
    Serial.println("Could not store in that location");
    return p;
  } else if (p == FINGERPRINT_FLASHERR) {
    Serial.println("Error writing to flash");
    return p;
  } else {
    Serial.println("Unknown error");
    return p;
  }

  return true;
}

We always receive an output of "Did not find fingerprint sensor :(" in the serial monitor. If anyone is able to help us with this issue we would greatly appreciate it.

This will connect TX from sensor to TX of Arduino, and RX sensor to RX arduino. It is not correct.

The name "TX" means a transmitter, similarly "RX' means "receiver". From the names it is obvious that the transmitter on one side must be connected to the receiver on the other and vice versa, so the correct connection should be RX- TX and TX-RX

Thank you for noticing my error. You are correct; however, we did try both orientations for each of the setups.

Solved. Bought a new sensor from microcenter that worked. A pin may have been bent that shorted 3.3Vin and ground. or triggered the IRQ.

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