Unable to access native port on Arduino Zero

I'm trying unsuccessfully to access the native port on an Arduino Zero from a Windows 11 Dell laptop. When I look at "Ports" in the Device Manager, I see both "Arduino Zero (COM15)" and "USB Serial Device (COM14)" The Properties on "Arduino Zero (COM15)" shows Device Status: "This device cannot start. (Code 10) A device which does not exist was specified" I've tried updating the driver; Windows reports that the driver is up-to-date. I get exactly the same behavior/results on a Microsoft Surface Pro tablet running WIndows 10. Can someone suggest how to get past this? Thanks!

Hi @Elby

Try connecting the Arduino Zero's native USB port to your laptop, then double tapping (two times in quick succession) the board's reset button. This should put the microcontroller into bootloader mode.

In the Arduino IDE menu go to the Tools->Port then select the available COM port. To test, try uploading a simple sketch such as "blink".

Hi @MartinL

Thanks for the speedy response! What you suggested worked; I was able to load "blink" and it ran just fine.

What I'm trying to do is use the native USB as a MIDI port to connect with programs on the laptop. For testing I'm using MIDI-OX. I've successfully loaded the sketch Examples->USB-MIDI->NoteOnOffEverySec both using programming port and also with the native port in bootloader mode, as you suggested. In neither case am I able to see the Zero in the "MIDI Devices" window of MIDI-OX. Ideas? Thanks!

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