Uno works on friends PC but not mine.

Development Tools IDE 1.x
1

So I wanted to purchase an arduino kit to mess around with, but before that I asked a friend to borrow his Uno and test it out on my computer.

My friend tried it on both a Win7 laptop and a Win10 laptop, and it worked.

On the other hand, both of my Win10 laptops can not recognize the same Uno.

I have tried to route the "Unknown USB Device (Device Descriptor Request Failed)" from the Device Manager to the proper driver and receive an error.

I have tried downloading older versions of the software, but still got the same issue.

I even downloaded the IDE specifically for Win10 from the Microsoft Store, but still got the same issue.

Am I missing something? Should I hold off on purchasing a kit?
At the end of my wits with trying to get it to work.

Thanks for any help!

Type: Arduino UNO
Chip: ATMEGA328P-PU

2

Arsnack:
I have tried to route the "Unknown USB Device (Device Descriptor Request Failed)" from the Device Manager to the proper driver and receive an error.

We need the exact error message.

Arsnack:
Type: Arduino UNO
Chip: ATMEGA328P-PU

When it comes to driver problems, it's more important to know which USB to serial chip is on your board. This is the black chip near the USB connector on the Arduino board. It will say something like ATmega16U2 or CH340 on it.

3

A picture of the error message is attached.

Ok, so the small square chip reads "Mega16U2." I do not see an "AT" at the beginning.

Capture.PNG
Capture.PNG782×574 44.4 KB

4

The error says "The folder you specified doesn't contain a compatible software driver...". So which folder did you point it at when you got that error?

Arsnack:
Ok, so the small square chip reads "Mega16U2." I do not see an "AT" at the beginning.

That's the ATmega16U2 so it should work with the standard Arduino drivers.

5

It is the folder titled "Drivers."

The path was: C: > Program Files (x86) > Arduino > Drivers > arduino.inf

6

It sounds like you did everything correctly.

I would try a different USB cable. Is it the same cable you used on the other computers where it worked?

Are you using a USB 3.0 port on your computer?

7

I have two separate cables. One is new and one has been used for a printer and worked fine. Both cables do not work for the Arduino.

Yes, I was using a USB 3.0 port. I also tested the 2.0 port and mapped the drivers again. Still have the same issue.

I also ran a troubleshoot on the driver as it was plugged in. It says that my computer must be restarted to install drivers. After restarting, nothing changes.

8

Random blind guess - maybe anti-virus software is interfering?

Usually anti-virus merely slows down or messes up compiling, but perhaps it's also blocking new devices?

9

What do you mean by "mapped the drivers" ?