I've upgraded my plan, twice, but still cannot access my mkr gsm board. it said the data was used on the free plan. However my plan is upgraded and I can see the amount billed in the Arduino UI and my bank. what am I missing? thanks!
I don’t think the sales support team reads the forum. You should contact them directly
Contact Arduino Technical Support as @J-M-L suggested. We will help you fix the issue.
Thanks for proving me wrong and showing the support team does read the forum! Great to know,
Kudos
thanks both I mailed support on Saturday. will update this post with the issue if it's relevant to other.