Upload Error + Driver Problem

Using Arduino Installation & Troubleshooting
#1

Hi,

my OS is Windows 10, and I have Genuino Uno.

When I try to upload the sketch, this pop up

avrdude: ser_open(): can't open device "\\.\COM1": The system cannot find the file specified.


Problem uploading to board.  See http://www.arduino.cc/en/Guide/Troubleshooting#upload for suggestions.

I selected the right board, but the port options are not available.(See the attachments:grayed.jpg)

grayed.jpg

I think the problem happening because the driver didn't install correctly.(See the attachments:driver1.jpg),

driver1.jpg
driver1.jpg485×525 40.2 KB

and when I try to update this pop up(See the attachments:driver2.jpg)

driver2.jpg

Please help me.
And if you need any more information, let me know.

grayed.jpg

driver1.jpg
driver1.jpg485×525 40.2 KB

driver2.jpg

#2

It looks like you are on an external USB hub ? If so ensure it has its own PSU.

Also is it a true Arduino or a clone?
If its a clone you need to install the drivers for it.
Google CH340 / 341

If you are unsure post a clear pic of the smaller chip near the USB connector on the board.

If it is the drivers install them as administrator (not your regular user profile).
If you are unsure how to "run as administrator" again Google is your friend.

I don't and won't go to win 10 yet so it may be different to RaA on that as it is on win 7.

#3