@UKHeliBob
It's interesting how those with the highest urgency (urgent in the title twice is a little over the top), are those with the lowest likelihood of following instructions that are intended to improve the speed and accuracy of the help they are requesting.
Life is strange, and most human life is most strange.
@wonkytv You really do need to sit back, read the help guideline pointed to, and get together some information, so that we can help you expeditiously. Otherwise, this thread will likely devolve into a session of 20 questions, by the end of which you'll likely be so frustrated you'll quit in disgust, thinking we're the meanies, when what we need to help you is right in front of you - but not in front of us.
Best of luck.