USB Descriptor Request Failed for Arduino

Development Tools IDE 1.x
1

Hi, I just bought an Arduino Uno and connected it to my Laptop which is running Windows 10 and it is pretty new (~4 months old).
After installing the IDE and drivers I tried uploading the sample code but I got an error:

Arduino: 1.8.4 (Windows 10), Board: "Arduino/Genuino Uno"

Sketch uses 724 bytes (2%) of program storage space. Maximum is 32256 bytes.
Global variables use 9 bytes (0%) of dynamic memory, leaving 2039 bytes for local variables. Maximum is 2048 bytes.
avrdude: ser_open(): can't open device "\.\COM3": The semaphore timeout period has expired.

Problem uploading to board. See http://www.arduino.cc/en/Guide/Troubleshooting#upload for suggestions.

When I checked the device manager, the USB was not recognized and it said "Device Descriptor Request Failed".
Does anybody have any idea on how to solve this problem?
Thanks.

2

Presume you have tried other USB ports and maybe other cables ?

Also avoid USB 3.0 ports as they can on occasion cause issues with Arduino boards.
If you only have USB 3.0 then most often a POWERED USB 2.0 hub between the port and the board will fix many issues.

Also is it a real Arduino or CLONE ?
If its a clone it may require additional drivers that are not included in the IDE installation.

Also remove any connections to pins 0 & 1 as they may be used for the USB serial connection.