Hello ! I am currently facing an issue with Arduino Version 1.8.19 on my Mac Pro M2. When I click on "Get Board Info" under Tools, it gives me an error "Native serial port, can't obtain info." In the port section, it shows the port of my Mac, and I can select it. The selected board is ESP32 DEV MODULE, and everything seems fine and intact except when I try to use "Get Board Info." Consequently, I am unable to launch the program.
I suspect the issue might be due to the Mac being new and the Arduino version being outdated, and they may not be compatible. I have searched for compatible drivers, but I keep encountering the same problem.
Any suggestions /solutions please.
Thank you
Hi @israa_ham. Please try this troubleshooting procedure and then report your results in a reply on this forum thread:
This procedure is not intended to solve the problem. The purpose is to gather more information.
Unplug the USB cable of your Arduino board from your computer if it is currently connected.
Click the Apple logo on the left side of the menu bar at the top of the screen ("Apple menu").
Select "System Settings..." from the menu.
A "System Settings" window will open. Click "General" in the menu on the left side of the window. ⓘ You may need to scroll the menu down to see "General".
Click "About" on the panel at the right side of the "System Settings" window.
The "About" panel will open. Click the "System Report..." button at the bottom of the panel.
The "System Information" window will now open. Select Hardware > USB from the tree on the left side of the window.
Take note of the contents of the "USB Device Tree" panel of the "System Information" window.
Connect the Arduino board to your computer with a USB cable.
Select File > Refresh Information from the menu bar.
Do you see any new device appear in the "USB Device Tree" panel of the "System Information" window after doing the last step?
This procedure is not intended to solve the problem. The purpose is to gather more information.
