Using thermal printer for token machine and printing language

Hello! I am currently developing a token machine using Arduino Uno and Thermal printer.The issue is that i can not print any text i my native language (Bulgarian) . I tryed adding more libraries to access Cyrilic fonts such as TFT , Liquid Crystal and TFT_eSPI but it's still the same. Is it possible to be a printer ralated issue ? Please suggest some kind of solution or something else to try.
Thank you!

Maybe you ordered the wrong model of printer, with the wrong character generator ROM for your area

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OF course it is still the same. The problem is in the mystery printer. Can you provide a link (English) to the user manual for the printer?

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