What are the actual conditions for a new user to reach more than basic user?

Hi,

I'm supporting a new user. The user send me a PM that he is not allowed to post anymore for the next 13 hours.

I thought reaching truslevel 1 is done by
For posting multiple postings in a short time, the new member has to get to Discourse trust level one on the forum, which is a pretty trivial matter:

Get to trust level 1 by…

  • reading at least 5 topics

  • Reading at least 30 posts

  • Spend a total of 10 minutes reading posts
    I looked up his profile that shows

So what does it take a new user to post more than 10 posts?

best regards Stefan

What Trust level is the user at currently ?

Bear in mind that a change of Trust level may not happen immediately as it is my understanding that such things are handled by periodic housekeeping tasks carried out by the Discourse software

See Understanding Discourse Trust Levels

for a general understanding of Trust levels but I believe that some requirements can be changed by site admins (not by mods)

Earn more badges and take the "how to"s that first-posters tend to be sent links.

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