Why this attitude?

Today I came along this topic:

I don't understand the need for Perth to react the way he does.
This behaviour is what put peolple off. Why do electronics programmers often feel the need to prove they are superior to others. Are you really that insecure?

By the way, reproducing this, the first message in the console is not helping to understand another library is needed all of a sudden.

In function 'void getTime()':
840:21: error: assignment of function 'time_t now()'
   now = time(nullptr);
                 ^

Please accept not everyone ia as brillant as you are.
Also you did not answer his question why the upgrade broke his code.
Yes he could google for hours, searching in the wrong direction and gice up his hobby. Or he can ask in a forum to get his mind set in the right direction.
Don't be such a jerk to people!

this was 5 years ago... and the answer was very polite and didactic. I don't know what's your problem...

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no matter hwo long ago: as long as google finds, people land on such a topic.
My problem is the general attitude of forum members "helping people out" by being offensive to them. This is one of the many examples.
Would be nice to be able to ask a question and get a nice answer.
I know enough people not wanting to write a topic being afraid to get this kind of reactions. I cannot imagine the forum benefits by this.

Happens all the time on this forum. Take a look at some more examples, especially the ones marked solved.

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I found the answer quite didactic and informative, I don't see it being offensive.

nowadays we tell people asking questions that are not documented enough to read How to get the best out of this forum and modify their post accordingly

In the vast majority of cases, that happens when the person brings a bad attitude to the forum. By being vague, attempting to steer the conversation, not responding to direct questions, gaslighting, etc. etc. and sometimes even actually being offensive.

Have a good read of the forum reference threads, then look at some threads where you have seen compliance with them. Now show me offensive reactions.

If you have a problem with the way people help out here, why not actually help people yourself?

Also I think you will find that diplomacy has a different embodiment in technical fields. People find it more efficient and effective to just come out and say what is wrong instead of sugar coating the problem. If you're in the field for a while, you just get used to that. People will cricitize you and you need to learn to take those criticisms as constructive, no matter how it hurts your ego.

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My take on this is that people here are from all over the world and from varying different cultures and attitudes. What is a perfectly reasonable and polite reply to one person might be abrupt and rude to another, without any kind of offence intended. Add to that is that this is not a social media site, it is a technical support site. The forum does not exist to tell people about how wonderful the petunias in their garden are this summer, it exists to provide technical information. I think it is often the case that people with technical expertise provide their help without the padding of social niceties , they provide the information accurately as it is without embellishment. I think people from a non-technical background can find this uncomfortable. From the perspective of a technical person, whether helping or being helped, they are interested in correct and useful information without the clutter of a socially acceptable wrapper. Doing so is more efficient and gets the problem solved more quickly. The social bit can come afterwards down the pub (if you happen to live close enough to each other).

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To add to that, as a moderator I sometimes see 2 people who do not get on, one says something the other does not like and slowly (or quickly!) the conversation descends into insults and rudeness. If you find this happening to you please just stop replying to the person you find antagonistic, report the problem and ask for the topic to be cleaned up.

I sometimes end up cleaning the whole topic and reminding people to be polite, with everyone telling me it's not them it's the other person who is at fault. If you are rude then you are as much at fault as the person you consider was rude first. If you cannot respond politely don't respond at all.

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The general flavour of rude aggression, is an attack on the person, vs. a criticism of their methods. Unfortunately the two are somewhat interconnected. Sometimes it is the choice of words, but sometimes it is actually the interpretation of them that causes a statement to fall in the wrong category.

It's a kind of logical inference:

  1. Your code is crap
  2. You produced it

Conclusion: You are crap.

:slight_smile: I'm joking but can you see, this is how some people experience it and can't separate their internal "programmer" from their "personality".

You are right that it is when it becomes an extended exchange that things can blow up. But sometimes it is hard to distinguish that exactly, because helping with a problem is often also an extended exchange. However I agree that when it becomes hard to distinguish between the two, it is best to make a clean exit.

Actually, I believe that I have personally made that my default behaviour. I consider it acceptable to let the person know why I'm leaving, when I do.

I do not see anything wrong with that reply. It is quite normal to explain how people can diagnose a problem by themselves. @pert is actually one of the most polite and supportive people on this forum if you ask me.

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The guy was fortunate that @pert answered the post first and not a Mr. PaulS (no longer with us, at least not under that screen name).

I regret my choice of words in this part:

There are a lot of incredibly frustrating moments for those who spend large amounts of time volunteering here on the forum. That can produce a negative attitude. That doesn't excuse rude behavior. I am only trying to explain a contributing factor that might not be obvious to those who don't have long term experience providing support here.

You are right. There are far more people asking for help here than there are helpers to handle it. This can lead to cutting corners, as I did in that post.

Some context that is not obvious is that at this time there was a huge number of reports of this same type of problem due to the update to a new version of avr-gcc in the "Arduino AVR Boards" platform. This had been answered over and over again. So the information was readily available from a couple of minutes of searching.

I like to think I have grown over the last 6 years. I hope I would do a better job of helping this person if I did it today.

I feel the same about your post. I welcome constructive criticism. You pointed out a specific example where I could have done better and I thank you for that. But you also added in a lot of unnecessary negativity. I'm pretty thick skinned, but this approach is generally very counterproductive.

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What’s your problem? Go touch grass or something and cut on that coffee

It used to be worse then the forum got rid of a couple of people now its gentrified. : )

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