Windows 10 won't recognize device to install driver

I have a Arduino UNO R3 that came with a "Creation Crate" "Mood Lamp" kit.
I have been trying everything I can think of to get my laptop to install the drivers but to no avail.

I am using windows 10 on a HP EliteBook 8530P. I have installed Arduino 1.8.15, and plugged in my arduino UNO R3. Windows claimed device installed and was ready to use, but upon going to device manager, I could not find Arduino in COM port section, instead it loads in "other devices" USB-serial, I clicked update drivers, and pointed it at C:\Program Files\Arduino\drivers\ but I got the response "Windows was unable to install your USB-serial, windows could not find driver software for your device. What can I do next?

Probably it's a clone with CH340 chip. If so, download from the Chinese website, unzip it and execute the exe.

Direct link: CH341SER.ZIP - NanjingQinhengMicroelectronics

// edit
Windows device manager should be able to tell you which chip is involved when looking at the properties of the usb-serial.

It is a CH340, so that driver worked.


1 Like

To let others know that your problem was solved, click the solution checkbox under the most useful reply.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.