NTP error when ArduinoCloud.update()

Development Tools Cloud IoT
1

Hi,

I'm creating a sketch to contol A/C remotely with a M5Stack ATOM lite and I'm geting this error when connecting to Arduino Cloud:

TimeServiceClass::getRemoteTime cannot get time from NTP, fallback on connection handler
TimeServiceClass::getRemoteTime cannot get time from connection handler

I tried to connect to WiFi, configuring pool.ntp.org as ntp server with configTime, get the current time and the connect to Arduino cloud. It gets the right time but anyways the error persists when executing ArduinoCloud.update()

I think that internally ArduinoCloud uses time.arduino.cc and for some reason that host is not accessible in the WiFi network.

Did anybody experienced this?

2

have you checked the time server responds to a ping?

3

There are several ports that must be open in the network in order to connecto to the cloud:
https://support.arduino.cc/hc/en-us/articles/360017279260-Configure-your-network-for-Arduino-Cloud