Arduino MKR NB 1500 - modem GSM KO

good afternoon I've been programming some MKR NB 1500 boards for a few days. They work well for me, but suddenly the GSM modem stopped communicating and the problem is in the board. If I put another board of the same model, with the same antenna, same battery, same data card and same program it works fine. The problem is specific to the board. I can't seem to get it to work again.
With another MKR NB 1500 board, something different happened to me, the comms port stopped working, the PC does not detect the board. I've tried different cables, different computers,... and nothing. Right now I have two different boards of the same model, which do not work, one the GSM modem does not work and the other the communication port is gone. Has anyone encountered similar issues? any ideas to recover the plates? thank you

I finally returned both plates to the store. I've wasted a lot of time with them. I think they are defective. thank you

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