solution!!!!
- device manager
- select ports
- select port of arduino board examle : com1 ... com3 whatever it is
- right click on com.
- select properties
- tab- port settings
- click advanced
- com port number- select new port number that is not in use.
- confirm..
save and continue
the problem is a conflict between hardware devices, ie. the port is now used by another hardware device, mouse, ect..