Trying to cancel my plan before the free period expires, only to find out that the cancel plan button does not work. Popups are not blocked but it seems the retention questionnaire is not opening up, hence making it impossible for me to cancel my plan.
A quick solution may be to remove any payment info that way it will not cost you
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Find below the requested information
index.js:15:125165
Uncaught TypeError: window.profitwell(...) is undefined
onClick https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Ue https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Ye https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
wr https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
wr https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Ir https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Dr https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Te https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Dr https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Dr https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Kt https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
qt https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
unstable_runWithPriority https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Ua https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Oe https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
Xt https://digital-store.arduino.cc/static/js/main.2ccdbed1.js:2
main.2ccdbed1.js:2:1640788
This does indeed support your hypothesis that the problem is with the retention questionnaire ("ProfitWell" is the service Arduino uses for this questionnaire), which is actually just a confirmation dialog in the case where you are using the free first month trial.
I have not been able to reproduce the problem myself. When I click that "CANCEL PLAN" link on the https://digital-store.arduino.cc/subscriptions/plans page, using a vanilla installation of Firefox, I get the expected dialog:
Please restart Firefox in "Troubleshoot Mode" and then try performing the cancelation again while it is in that mode:
This should allow you to successfully perform the cancelation if the problem is being caused by a browser extension you have installed.
Issue was resolved by disabling of my ad blocker.
Great news! Thanks for taking the time to post an update with your findings.
Regards, Per