Issue with the new mobile cloud editor

Development Tools Cloud Editor
1

Hi,

I am using the cloud editor to edit my codes from an ipad and push these to the devicesusing over-the-air updates.
But with the new full editor, I can no longer upload the code. The following message is received when trying to upload: » Upload unavailable. To upload an IoT Cloud sketch, update the NINA firmware to the latest version. »
I am running my code on an arduino R4 wifi which has the latest NINA firmware.
Any clue how to solve this?

2

I stumbled upon the same issue, the firmware is updated to 0.3.0

3

I am having a similar problem which may be related. The new cloud editor tells me the Arduino agents is not running. Yet I used the old cloud editor, via a USB port, to load a sketch successfully to a nano ESP32. The new cloud editor seems to have a problem finding the USB ports. It does find the over-the-air devices.

4

Are you all still experiencing these issues?

5

Well, I am. Nothing in the new cloud editor works on my Mac, running latest OS. Every time I try to use the new cloud editor, it tells me the agent isn't installed. That, after I used the old cloud editor to upload a sketch without a problem. How can I stop the new cloud editor from launching when I hit the Open Full Editor button, please tell me there's a way. I made the mistake of closing my tabs with the old cloud editor, now only the new cloud editor runs. I have uninstalled the Arduino agent twice and reinstalled it, still the same problem. Some over the air devices do not show up also, even though I can control them with my dashboard.

6

Hi @xswatts.

I apologize for the inconvenience.

There is a known problem like this which is specific to the Safari web browser. This means that one possible workaround is to use Arduino Cloud in a different web browser (e.g., Chrome or Firefox).

Alternatively, you can use the "old" Cloud Editor until the bug in the new editor is fixed.

Hi @xswatts. I'll provide instructions you can follow to configure Arduino Cloud to use the "old" Cloud Editor:

  1. Open Arduino Cloud Editor in your web browser.
  2. Click the "Settings" icon at the bottom left corner of the page:
    image
    The "Settings" panel will open.
  3. Click the "REVERT TO OLD EDITOR" link in the "Settings" panel.
    The "old" Cloud Editor will open.

Arduino Cloud will now always use the "old" editor. You might want to check back later to see if the problem with the new editor recognizing Arduino Create Agent is fixed. You can do that by clicking the link in the "New Cloud Editor is out, try it now! notification you will see at the bottom right corner of the Arduino Cloud Editor page.

7

Thanks for this! I was literally tearing my hair out trying to use the new clolud editor with both the R4 Wifi and Nano 33 IOT- would not connect, would not upload or would get error messages like "something crashed and we don't know why".

Switched back to the old editor thanks to your post, and everything works fine with the same code that crashed with the new editor.

The new editor should be taken down until all the bugs are fixed.

8

Just to to say that I've now updated my R4 to the 0.4.1 firmware and either this or changes to the cloud editor mean I can now use the new editor and deploy over the air.

11

Make sure your NINA firmware is actually the latest. Sometimes a quick recheck can solve such issues. If that doesn't help, using a different browser might do the trick. If the problem continues, reaching out to the cloud editor's support would be a good next step. Hope this helps!