Issue with uploading sketch via USB / Serial Monitor

Official Hardware Kits Plug and Make Kit
1

Hi

I have recently bought the Plug and Make Kit and I am very excited to start learning the Arduino basics.

I am following the Plug and Make Kit guide and have completed the "getting started" portion.

I am now trying to do the Eco Watch project.

  • Importing the template was successful, Temperature and Humidity live readout via the dashboard work perfectly.

  • When trying to upload the modified sketch (to include the scrolling text), I am unable to upload the new sketch to the board over USB.

      • I saw a similar forum post describing a similar issue with the solution being "Switch from cloud to USB next to the upload button". However I do not see this option.
      • I have a notification on screen that says 'To upload a sketch via USB port, make sure the cloud agent is installed and running on this computer' --> This is running, I have already tried restarting and running as administrator.
      • Screen picture uploaded as reference

  • Moreover: the Sketch Monitor option is not available. When I hover over the icon it says "No device connected via USB"

The Board is connected via USB, I have tried several USB ports on my computer which work for other USB devices. The LEDs on the board and modulinos work and are powered while the board is plugged into the computer.

Any help is greatly appreciated in figuring out this very basic step :slight_smile:

Thank you.

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2

It seems this issue is constrained to trying to upload the sketch via the cloud IDE.

I installed the offline IDE 2.3.2. from the software page. Then I copied the sketch from cloud to the offline IDE, fixed the errors and the upload works perfectly.

At least it's a work around for now

3

Show us your Arduino Agent, it will look like the following
Screenshot 2024-09-20 at 13.31.29

4

Thank you for your reply.

A screenshot similar to the one you provided is included in the original post, bottom right of the picture.

5

Ok, now I see it. I always recommend that you developed cloud apps ONLY in the cloud with the Web Editor. If you download and upload you run the risk of wiping out some cloud code or your added code.
In your case, just use the IDE left panel top ICON for Sketchbook to do the up/down load. Then go into the cloud and do the verify/download.
Before I learned what was wanted, I overwote both my code and the cloud code numerous times because I did;t follow the rules.

6

First we would like to get some information about your computer, like OS and the browser you are using, if you can add the version it would be super helpful.
Have you tried giving a double tap to the reset button? you will see the on board LED fading in and out, this process can re enable the USB communication in case it got stock somewhere, please try that and let us know

7

I seem to recall that expanding the viewable screen was the secret. The USB / Cloud items were on the screen but not displayed because the viewable screen was too small. I hope this helps.

9

Thank you for the reply
I am using:

  • Microsoft Windows 10 Home
  • Opera GX latest version (LVL 6 (core: 113.0.5230.118))

I did try double tapping the reset button several times already. The issue only presents itself with the arduino cloud IDE, not when using the offline IDE (2.3.2.)

10

Hi

I am not sure how I would adjust the viewable screen, could you elaborate?

11

@jillaton would it be possible for you to re install the cloud agent?