Hi,
We have a thing that is storing data from different pressure sensors. It works great and all data is loaded in the dashboard but when downloading history data then we can only download data from some of the pressure sensors. Some are blank even if it has shown a lot of values continuously in the dashboard while others has all data stored. The thing ID is: 8aff05d7-cf01-4b50-91e3-cee42b292967
Thanks
Hi,
we checked and found that the variables associated with the thing were created with the persist attribute set to false. This was preventing the cloud from storing telemetry data sent by the thing.
Did you use the duplicate feature to create the thing that presents this issue? In that case, this situation was caused by a bug of the duplicate feature introduced on November 2, 2023, and fixed on December 19, 2023.
Now we restored the persist attribute to true to all variables associated with that thing. This should solve the issue and the history will be recorded from now on. The bug is now fixed, so if you use the duplicate feature to create more things, the issue will not be replicated.
Please let us know if the history data sent starting from today will be available for download.
In case you didn't use the duplicate feature, could you please describe to us what process you followed to create the thing?
Side note: just a small clarification, the Thing ID you mentioned is the Device ID, and the correct Thing ID is a different one (i.e. ef8127c7-be71-4d3d-ae1e-e8a6491f496a).
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