The Arduino App Lab doesn't detect the new Arduino UNO Q 4GB version

Official Hardware UNO Family UNO Q
1

Hi everybody

I received my new Arduino UNO Q (4GB RAM version) today. I installed Arduino App Lab 0.3.2 from the official Arduino website, but the software does not detect the board.
My system is an ASUS Vivobook S 14 with an Intel Core Ultra 7, 32 GB of RAM, running Windows 11. I’m connecting the board through the laptop’s Thunderbolt 4 USB‑C port.
I’ve tested two different USB‑C cables:
• the one I normally use for other STM32 microcontroller boards
• an Anker Prime Thunderbolt 5 cable
Neither cable allows the board to be detected.

Can you help me please, thank you

2

Hi @primer102. Please try this experiment and then report the results:

:red_exclamation_mark: This procedure is not intended to solve the problem. The purpose is to gather more information.

  1. Disconnect the USB cable of the UNO Q from your computer.
  2. Open the Windows Device Manager.
  3. Select View > Devices by type from the Device Manager menus.
  4. Open the "View" menu.
  5. If there is a ✓ to the left of the "Show hidden devices" menu item, click on "Show hidden devices" to disable it.
  6. Connect the UNO Q board to your computer with the USB cable.
  7. Watch for a new device to appear under the "Ports (COM & LPT)" section of the Device Manager tree.

Did you see a new device appear in the "Ports (COM & LPT)" section of the Device Manager tree after you connected the USB cable?

You can repeat steps 6 - 7 multiple times if you are not sure.

3

No new COM port shows up

4

Mostly been using mine in SBC mode but did have to hook up to my windows, forgot the password..

I used a standard usb c to usb a and plugged into an usb-a port and used adb to change password..

if you have a usb-c to usb-a, maybe give that a try..

when you plug it in, the board should start displaying on the led matrix, does it??

good luck.. ~q

5

It works when I connect it to a USB‑A port using a USB‑C to USB‑A cable. But honestly, the Arduino team should take this report and try to address the issue, since more and more computers only come with USB‑C or USB‑C Thunderbolt ports. I could open a ticket or report the problem on GitHub. Thanks for the help.

1 Like
6

You’re welcome, glad you got it going..

Arduino has been watching the forum pretty hard..

code on.. ~q