I just purchased the Plug and Make kit and was following the on-line steps and going through the 3 step device setup. I have been trying for days to make this work but on step 1 "updating firmware" it times out and errors. When I first start the process, the tx/rx LEDs flicker and the yellow LED starts a 2 sec pulsing. After 5 mins or so it times out with an error saying unable to update firmware.
One time, it actually made it to step 2 and then it got hung up trying to configure secure elements and that timed out. Was only able to get to step 2 one time.
I have tried the IDE and am able to download and execute a sketch successfully so I don't think it is the board.
I am on MacOS 15.3.2. I have removed all other USB connections to the Mac. I've rebooted multiple times. I've tried everything.
I feel like i was sold an expensive brick. Had I gotten this from Amazon I would return it but purchased directly from Arduino SA so no returns.
Thanks for your response. I did as you suggested and the setup progressed quickly through the first two steps but hung at the third, "configure secure element..." stage. At this stage it times out again after 5 minutes or so. I tried the suggestions on the failure page and retried. Same result no matter what I tried. The orange LED does fad in and out through this whole process.
Thanks for your help
Jerry
Please go through the steps carefully, and if you have any questions along the way, feel free to ask!
After restoring the firmware, please, try to set up the device again.
If the issue persists after following the instructions in the article, I kindly ask you to open a support ticket with us using the form I provided earlier.
I hope this helps! Looking forward to your update. Wishing you an excellent day!
I am having this same issue. I have tried all the steps in this thread, including the double-press reset and restoring the USB firmware (which was successful) but I have not been able to provision my new Uno R4. Sometimes it makes it through the first step only to fail at the second. One time to step 3 but then it hung and failed.
Like the OP @jerrysamsen I have an Intel Mac (running Seqoiua). But I have also tried this on a separate Ubuntu workstation, same issue. According to the Debug Console, it "cannot open the port at 1200bps".
I’m sorry to hear you’re experiencing this issue with provisioning your Uno R4.
Please make sure that the Arduino IDE is completely closed before you try to provision your board again. Sometimes, if the IDE is open, it can interfere with the serial communication required for the provisioning process.
If the problem persists and you still receive the "cannot open the port at 1200bps" error, please send me a screenshot of the exact error message.
Thank you for your cooperation, and I look forward to your update.