chrome browser w/ad blocker off and newly cleared cache
good serial data cable (able to download sketch to Arduino UNO R3
one create agent running
web editor indicates it has found the Arduino on "com port 9"
no other IDEs running (in fact, no other apps running except chrome)
When I press button to view the serial monitor, a new chrome window opens and all I see is the message "Connecting....", but the window freezes in this position?
Hi @gdw971. I apologize for the problem with the Arduino Cloud Editor Serial Monitor. The developers are aware of this bug and a fix is in progress. I'll post an update here if I receive any news about a resolution.
Workaround
As a workaround for now, you can use any desktop serial terminal application. Arduino IDE has an easy to use Serial Monitor. You can download Arduino IDE from the links on Arduino's official "Software" page here:
You can also use any of the many nice 3rd party terminal applications that are available if for some reason you don't want to use Arduino IDE. I can recommend the free open source PuTTY:
If you use a serial terminal application, make sure to close it before uploading a sketch to your board with Cloud Editor the reason is that Cloud Editor needs to use the serial port to upload the sketch and only one application can have the port open at a time. The Cloud Editor Serial Monitor is smart enough to automatically close the port during the upload, but such automatic coordination with Cloud Editor is not possible when using an independent terminal.
I can't imagine how you could interpret my statement this way. Please read what I wrote previously again. I think I stated it very clearly:
It is indisputably a bug.
Arduino takes full responsibility to fix the bug. Work on a fix is in progress now.
I suggested some workarounds you can use to allow you to continue working on your projects until the bug is fixed and you can go back to using Cloud Editor's Serial Monitor once again. You are under no obligation to follow my suggestions.
Sorry if I misinterpreted your statement and am VERY happy a fix is being pursued.
In your most recent email, it simply stated 7 things that I should try. I will happily try the 3 I have yet to try and let you know anything I find out.
My confusion would have been alleviated if you had said while we pursue a bug fix, you might try these things. A simple misunderstanding.
Did you contact Arduino technical support about this problem in addition to your post here on the Arduino Forum? Maybe you are getting the emails from technical support mixed up with the notifications for replies to your public forum post?
Please click the following link to open your forum topic in your web browser and review the conversation thread you see there:
I recommend you always use the forum website to make posts rather than responding via email replies. That will ensure you can see the full context of the public discussion, as well as a preview of how your published post will be rendered by the forum website.
If you use a serial terminal application, make sure to close it before uploading a sketch to your board with Cloud Editor the reason is that Cloud Editor needs to use the serial port to upload the sketch and only one application can have the port open at a time. The Cloud Editor Serial Monitor is smart enough to automatically close the port during the upload, but such automatic coordination with Cloud Editor is not possible when using an independent terminal.
