I"m having the exact same issue using Win 10. I was excited to get started when I received my new starter kit. I already installed the offline IDE version and all of the respective drivers. I then opened the box and plugged in the board, and nothing...not starting much with the starter kit as the driver does not install and get the pop-up message shown in attached photo.... I have read though the installation and troubleshooting guides for drivers and window with no success.
Please let me know if there is a fix to this issue...as I may be returning my kit as well. 
