Arduino not recognized - cant find windows drivers to install

Hi,

I bought a new arduino uno r3, original italian.

I installed the arduino IDE 2.1.0 software for windows 10 and newer from the site. Contrary to what I see in instruction video's and manuals, it is not possible to check a box that the drivers should be installed as well, the whole thing just downloads, and at execution installs, no driver options. But when I connect the arduino board, the green light lights up, but I cannot upload a program to the arduino. I used the example program blink, so I cannot make any mistakes in the program. It passes verify, but when I upload, I need to choose a board, because it doesn’t recognise the board itself. I manually selected Arduino uno. And I need to select a port. I tried all 4 ports showing (COM3 – 6). But the software keeps saying uploading, but nothing happens. It doesn’t finish.

So I checked the device manager. The COM3 – 6 ports are the bluetooth ports. And on the usb port there is an unknown usb device (request for device description failed)

I right clicked it to update the driver, choose automatically look for drivers. It said it already had the necessary drivers

I choose looking for drivers on my computer – but contrary to what I see in instruction video’s, I don’t have a folder by the name drivers in my arduino folder.

I’m sure this is a beginner mistake, but I can’t seem to solve it with the beginner video’s and manuals I have, because they show an option to select drivers, or have a folder named drivers.

How can I connect the arduino so windows 11 (home edition) recongnizes it? How can I intall the correct driver?

Kindly download the 1.8 version and check with it if 1.8 is able to veify after that further help will be made

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Have you tried a different cable or verified it worked with other board?

That is what you need to fix; I have no idea how.

Drivers should be installed after IDE 2.x has installed the necessary board package.

Thank you for your help. I have installed the 1.8 version, but the problem is still there

Yes I have tried my printer cable, and also on another laptop, but the problem remains the same. I only have one board, it's brand new, original.

Thank you for your help. Yes, I also think in the direction of the drivers. I have followed an instruction to reset the board connecting 2 pins shortly, and using the program FLIP for windows. But it did not solve the problem. I don't seem to be able to find the correct drivers. If I had them, I maybe could refer to them from the device manager, to update the driver, referring to the map I save them in.
I was just on the phone with the seller of the arduino kit, he helped me perform the reset, installing flip, but still no succes.
Maybe there is a problem with windows 11? The arduino IDE is for windows 10 and up. I haven't found a working solution yet, so ideas are very welcome.

As sterretje explained, Arduino IDE automatically installs the Windows drivers. So it should not be necessary to install them manually unless you rejected the installation at the Windows "User Access Control" security prompt that requests permission to do so.

But attempting the manual driver installation does no harm and maybe will somehow fix the problem, so if you want to give it a try I'll tell you the new location of the drivers. The are in the folder at the following path:

C:\Users\<username>\AppData\Local\Arduino15\packages\arduino\hardware\avr\1.8.6\drivers\

(where <username> is your Windows username)


:exclamation: If looking for it with your file browser or command line, note that the AppData folder is hidden by default. On Windows "File Explorer", you can make it visible by opening the "View" menu, then checking the box next to "☐ Hidden items".


Thank you for your help.
I found the map. In the device manager I see: unknown usb device (request for device description failed) with an icon in front of it with a yellow warning triangle with an "!"
From there I went to update driver, and chose the directory. Also the subdirectory FTDI USB drivers. I repeated a couple of times, but still the yellow "!" remains and the arduino is not recognized.
I also turned off norton 360 temporarily, removed and reinstalled arduino ide, chose the drivers also manually to install through the device manager, but still the unknown usb device. The arduino is still not recognized, and in the ide the port is still light grey, no ports are shown.
I contacted the seller of the arduino board again, and am waiting for him to get back to me. Meanwhile any tips are still very welcome. I hope to get it connected, recognized so we will be able to get the led blinking..

The led should already be blinking if you connect the board to a power source (e.g. your PC); it should be "pre-installed". If it doesn't blink, I would ship it back to the seller. Reason is that it might indicate an underlaying problem.

That does not combine with Flip. If you used Flip, it means that the TTL-to-USB converter is an Atmel chipand not a FTDI.

I think the cable is not the issue because the connection could be seen in device manager.
It looks like the board doesn't have a bootloader.

"device descriptor failed" has nothing to do with bootloader; it's about the TTL-to-USB converter.

Thank you everyone for your help.
The seller sent me a new arduino, and like Sterretje wrote, the led was already blinking this time.
I had no trouble at all connecting the new arduino. The ide immediately recognized it. Tried it on two laptops. I ran 3 basic example programs. They worked fine.
The topic can be closed, and I can start coding my own programs. Thanks again.

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I ended up here with the same problem because I read the instructions in the manual that came with the beginner kit said to install the driver manually and referenced a folder called Drivers that no longer exists. I hadn't started the IDE because in the past Windows could be finicky with such things, but once I started the IDE it updated the drivers all on it's own.

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