Arduino RP2040 device id

Official Hardware Nano Family Nano RP2040 Connect
1

Hi,

I have recently purchased a Arduino Nano rp2040 connect. I am now trying to play around with Cyberon and the voice recognition functionality. However when trying to retrieve the free licence. After running the script below. The website here, tells me that my device id is invalid. What should I do? I also checked the device through tools>board info. The number are completely different. Thanks,

/*
    GetSerialNumber.ino
        To get the serial number of the board and print it on the console output.

    This sketch supports the following board types:
        Arduino Nano RP2040 Connect
            https://store-usa.arduino.cc/products/arduino-nano-rp2040-connect?selectedStore=us
        Arduino Nano 33 BLE Sense
            https://store-usa.arduino.cc/products/arduino-nano-33-ble-sense
        Arduino Portenta H7
            https://store-usa.arduino.cc/products/portenta-h7?selectedStore=us

    18 NOV 2022 by Cyberon Corporation.
    https://www.cyberon.com.tw/index.php?lang=en
*/
#include <Arduino.h>
#include <DSpotterSDK_MakerHL.h>

void setup() {
  Serial.begin(9600);
  while(!Serial);
  Serial.print("The serial number of your device is ");
  Serial.println(DSpotterSDKHL::GetSerialNumber());
  return;
}

void loop() {
  // put your main code here, to run repeatedly:
  return;
}
2

I moved your topic to an appropriate forum category @embeddedexplore.

In the future, please take some time to pick the forum category that best suits the subject of your topic. There is an "About the _____ category" topic at the top of each category that explains its purpose.

This is an important part of responsible forum usage, as explained in the "How to get the best out of this forum" guide. The guide contains a lot of other useful information. Please read it.

Thanks in advance for your cooperation.

3

I think you need to ask at Cyberon

4

I filled in [
Issues with the serial number? Contact us section. Which is linked through to website below.
(https://www.arduino.cc/en/contact-us/)

However after using the contact form, I got no feedback from a confirmation or anything like this. So no idea if anyone is checking my issue. Is there a way I can check on the website if an issue is being looked into?

5

Hi @embeddedexplore.

No, but the technical support staff will send you emails to follow up on your ticket. If you don't receive an email after some days, check the spam filter of your email account.

6

If you posted an issue on the appropriate github page, then you can not only follow up, but I think you can enable automatic email notifications for any changes in status.

7

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