Can't connect any device to arduino cloud iot

Development Tools Cloud IoT
1

windows 10
uploaded agent
when i run debug

list

Serial Ports:
[
{
"Name": "COM5",
"SerialNumber": "",
"IsOpen": false,
"VendorID": "0x1A86",
"ProductID": "0x7523"
}
]

tried all types of devices...

it does not work when I try to conect under iot, but same device with same usb cable connects fine to arduino ide

2

Hi @ricardo1912.

I'm not sure I understood correctly what you mean by this. Please provide a detailed description of what you mean by "it does not work" in a reply on this forum thread, including:

  • What did you do?
  • What were the results you expected from doing that thing?
  • What were the results you observed that did not match your expectations?

Make sure to include the full and exact text of any error or warning messages you might have encountered.

3
  1. I installed arduino cloud agent on my windows10 pc without problems
  2. I tried to connect several different devices to Arduino cloud: Arduino nano; arduino mega; elego esp-wroom-32 board via usb connection
  3. arduino cloud software does not find device
  4. then i loaded regular arduino ide software to check usb connection. It worked fine and recognized boards showing that usb connection and boards are working properly
  5. tried again several times to connect new device to arduino cloud and message appear that it did not work
  6. opened debug on arduino cloud and it shows when arduino mega is connected to usb port
    7.list

Serial Ports:
[
{
"Name": "COM5",
"SerialNumber": "",
"IsOpen": false,
"VendorID": "0x1A86",
"ProductID": "0x7523"
}
]

on arduino cloud following message appears after trying to connect iot device:

We could not find any Arduino devicePlease try to:

  • Restart the Create Agent on the computer.
  • Reconnect the device to the computer with another USB cable and make sure the power LED lights up.
  • Reset your device

Try again

If this problem persist you can write us on the Forum.

4

I'm sorry, but that still isn't enough information for me to be able to provide assistance. I need a detailed description of exactly what you were doing in Arduino Cloud when you encountered this "does not find device" problem. Arduino Cloud has multiple distinct components, and each of those components has multiple distinct user interfaces. Your statement might be referring to any of those things, and the explanation and solution will be different depending on which one you are using when you encountered the problem.

Please provide detailed step-by-step instructions I could follow to reproduce the problem if I was using your Arduino board and computer.

5

Check Arduino Cloud compatible boards

6

I found the cause…. I had to install the driver so that the board was recognized on the USB port. Pretty basic….

1 Like
7

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